/* Fleet Desk console. Hand-written, no build step: three static files.
   Fleet Desk admin: left nav, card grid, cobalt theme. */
:root {
  --bg: #08090b;
  --bg-elev: #101216;
  --bg-elev-2: #171a20;
  --line: rgba(255,255,255,.09);
  --line-soft: rgba(255,255,255,.055);
  --fg: #eef1f6;
  --fg-dim: #a3acb9;
  --fg-faint: #8a93a1;
  --accent: #3d6af2;
  --accent-2: #5b84ff;
  --accent-soft: rgba(61,106,242,.16);
  --ok: #3fb950;
  --warn: #f0883e;
  --amber: #e3b341;
  --bad: #f85149;
  --violet: #a371f7;
  --mono: ui-monospace, SFMono-Regular, "SF Mono", Menlo, Consolas, monospace;
  /* contract aliases (section modules depend on these names) */
  --panel: #101216; --panel-2: #171a20; --border: rgba(255,255,255,.09);
  --text: #eef1f6; --muted: #8a93a1; --radius: 12px;
  --sans: Inter, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
}
* { box-sizing: border-box; }
html, body { margin: 0; padding: 0; }
body { background: var(--bg); color: var(--fg); font-family: var(--sans); font-size: 14px; line-height: 1.5; -webkit-font-smoothing: antialiased; }
a { color: inherit; text-decoration: none; }
.hidden { display: none !important; }
button { font-family: inherit; font-size: inherit; cursor: pointer; color: inherit; }
.mono { font-family: var(--mono); }

/* ---- shell ---- */
.shell { display: grid; grid-template-columns: 232px 1fr; min-height: 100vh; }
.sidebar { position: sticky; top: 0; height: 100vh; display: flex; flex-direction: column; border-right: 1px solid var(--line); background: var(--bg); padding: 12px 10px; }
.logo { display: flex; align-items: center; gap: 10px; padding: 4px 6px 14px; }
.mark { width: 28px; height: 28px; border-radius: 8px; display: grid; place-items: center; background: linear-gradient(135deg, var(--accent), #2747c9); box-shadow: inset 0 0 0 1px rgba(255,255,255,.16); }
.logo-text { font-weight: 680; font-size: 17px; letter-spacing: -.01em; }
.nav { flex: 1; overflow-y: auto; display: flex; flex-direction: column; gap: 2px; }
.nav a { display: flex; align-items: center; gap: 11px; padding: 7px 10px; border-radius: 8px; color: var(--fg-dim); font-size: 14px; font-weight: 500; }
.nav a svg { flex: none; opacity: .9; }
.nav a:hover { background: var(--bg-elev-2); color: var(--fg); }
.nav a.is-active { background: var(--accent); color: #fff; }
.nav a.sub { padding: 4px 10px 4px 41px; font-size: 13px; }
.nav a.sub.is-active { background: var(--accent-soft); color: #c9d6ff; }
.nav .count { margin-left: auto; font-family: var(--mono); font-size: 11.5px; background: var(--bg-elev-2); border: 1px solid var(--line); border-radius: 10px; padding: 0 7px; color: var(--fg); }
.nav a.is-active .count { background: rgba(255,255,255,.18); border-color: transparent; }
.nav .count.warn { color: var(--warn); }
.side-foot { padding-top: 10px; }
.plan-card { border: 1px solid var(--line); background: var(--bg-elev); border-radius: 10px; padding: 10px 12px; }
.plan-name { font-weight: 620; font-size: 13.5px; }
.plan-sub { color: var(--fg-faint); font-size: 12px; }
.sys-status { display: flex; align-items: center; gap: 8px; color: var(--fg-faint); font-size: 12px; padding: 10px 6px 2px; }
.dot { width: 7px; height: 7px; border-radius: 50%; background: var(--ok); box-shadow: 0 0 0 3px rgba(63,185,80,.15); flex: none; }
.dot.stale { background: var(--amber); box-shadow: 0 0 0 3px rgba(227,179,65,.15); }
.dot.dead { background: var(--bad); box-shadow: 0 0 0 3px rgba(248,81,73,.15); }
.dot.off { background: var(--fg-faint); box-shadow: none; }
.dot.dry { background: var(--violet); box-shadow: 0 0 0 3px rgba(163,113,247,.15); }

.main-col { min-width: 0; display: flex; flex-direction: column; }
.topbar { position: sticky; top: 0; z-index: 20; display: flex; align-items: center; justify-content: space-between; gap: 20px; padding: 8px 24px; border-bottom: 1px solid var(--line); background: rgba(8,9,11,.92); backdrop-filter: blur(8px); }
.search { display: flex; align-items: center; gap: 8px; width: 340px; padding: 6px 10px; border: 1px solid var(--line); border-radius: 9px; background: var(--bg-elev); color: var(--fg-faint); }
.search input { flex: 1; background: transparent; border: 0; outline: 0; color: var(--fg); font: inherit; font-size: 13.5px; }
kbd { font-family: var(--mono); font-size: 11px; border: 1px solid var(--line); border-radius: 4px; padding: 0 5px; color: var(--fg-faint); }
.top-right { display: flex; align-items: center; gap: 18px; }
.legend { display: flex; gap: 5px; }
.user { display: flex; align-items: center; gap: 9px; }
.avatar { width: 30px; height: 30px; border-radius: 50%; background: var(--bg-elev-2); border: 1px solid var(--line); display: grid; place-items: center; font-size: 11.5px; font-weight: 650; color: var(--fg-dim); }
.user-name { font-size: 13px; font-weight: 600; line-height: 1.2; }
.user-sub { font-size: 11.5px; color: var(--fg-faint); line-height: 1.2; }

/* ---- banners ---- */
#banner-root .banner { display: flex; align-items: center; gap: 10px; padding: 7px 24px; font-weight: 650; letter-spacing: .04em; font-size: 12.5px; text-transform: uppercase; }
#banner-root .banner.replay { background: repeating-linear-gradient(45deg,#4a3200,#4a3200 12px,#5a3d00 12px,#5a3d00 24px); color: #ffd479; border-bottom: 1px solid #7a5400; }
#banner-root .banner.dry { background: #221836; color: #c9a6ff; border-bottom: 1px solid #3f2b5c; }
#banner-root .banner b { font-weight: 800; }

/* ---- page ---- */
.page { padding: 26px 32px 70px; max-width: 1360px; }
.page-head { display: flex; justify-content: space-between; align-items: flex-start; gap: 16px; margin-bottom: 18px; }
.page-head h1 { margin: 0; font-size: 26px; font-weight: 640; letter-spacing: -.02em; display: flex; align-items: center; gap: 10px; }
.page-head p { margin: 5px 0 0; color: var(--fg-dim); font-size: 14px; }
.note { color: var(--fg-dim); font-size: 13px; background: var(--bg-elev); border: 1px solid var(--line); border-left: 3px solid var(--accent); border-radius: 8px; padding: 9px 13px; margin: 0 0 16px; }
.note.warn { border-left-color: var(--amber); }

/* tags that say where a number came from */
.tag { display: inline-flex; align-items: center; gap: 4px; font-size: 10px; font-weight: 700; letter-spacing: .07em; text-transform: uppercase; padding: 1px 6px; border-radius: 4px; border: 1px solid; vertical-align: middle; white-space: nowrap; font-family: var(--sans); }
.tag.live { color: #56d364; border-color: rgba(63,185,80,.35); background: rgba(63,185,80,.08); }
.tag.live::before { content: ""; width: 5px; height: 5px; border-radius: 50%; background: #56d364; }
.tag.code { color: #8fb0ff; border-color: rgba(91,132,255,.35); background: rgba(91,132,255,.08); }
.tag.sample { color: var(--fg-faint); border-color: var(--line); border-style: dashed; background: transparent; }
/* A name a signed-in person's own sign-in backs up, not one they typed. */
.tag.good { color: #56d364; border-color: rgba(63,185,80,.35); background: rgba(63,185,80,.08); }
.legend .sample-tag { margin-left: 0; }

/* ---- cards / grids ---- */
.grid { display: grid; gap: 14px; }
.g2 { grid-template-columns: repeat(2, minmax(0,1fr)); }
.g3 { grid-template-columns: repeat(3, minmax(0,1fr)); }
.g4 { grid-template-columns: repeat(4, minmax(0,1fr)); }
.g-2-1 { grid-template-columns: minmax(0,2fr) minmax(0,1fr); }
.card { background: var(--bg-elev); border: 1px solid var(--line); border-radius: 12px; padding: 16px 18px; min-width: 0; }
.card + .card { margin-top: 0; }
.stack > * + * { margin-top: 14px; }
.card-head { display: flex; justify-content: space-between; align-items: center; gap: 12px; margin-bottom: 8px; }
.card-title { font-weight: 620; font-size: 14px; display: flex; align-items: center; gap: 8px; }
.card-body { color: var(--fg-dim); font-size: 13.5px; margin-top: 4px; }
.card-meta { color: var(--fg-faint); font-size: 12px; font-family: var(--mono); margin-top: 8px; display: flex; gap: 14px; flex-wrap: wrap; }
.card.flush { padding: 0; overflow: hidden; }
.card.flush > .card-head { padding: 14px 18px 0; }
.kpi .kpi-label { color: var(--fg-dim); font-size: 13px; font-weight: 520; display: flex; justify-content: space-between; align-items: center; gap: 6px; }
.kpi .kpi-value { font-size: 32px; font-weight: 650; letter-spacing: -.02em; margin-top: 6px; font-variant-numeric: tabular-nums; line-height: 1.1; }
.kpi .kpi-value small { font-size: 16px; color: var(--fg-faint); font-weight: 500; }
.kpi .kpi-sub { color: var(--fg-faint); font-size: 12.5px; margin-top: 4px; }
.kpi-value.ok { color: #56d364; } .kpi-value.warn { color: var(--warn); } .kpi-value.bad { color: #ff7b72; } .kpi-value.small { font-size: 20px; padding-top: 6px; }
.section { margin-top: 22px; }
.section-title { font-size: 12px; text-transform: uppercase; letter-spacing: .07em; color: var(--fg-dim); font-weight: 650; margin: 0 0 10px; display: flex; align-items: center; gap: 8px; }

/* ---- tables ---- */
table { width: 100%; border-collapse: collapse; font-size: 13.5px; }
th { text-align: left; color: var(--fg-faint); font-weight: 600; font-size: 11.5px; text-transform: uppercase; letter-spacing: .06em; padding: 10px 14px; border-bottom: 1px solid var(--line); white-space: nowrap; }
td { padding: 10px 14px; border-bottom: 1px solid var(--line-soft); color: var(--fg-dim); vertical-align: top; }
tr:last-child td { border-bottom: 0; }
td.mono, td .mono { font-family: var(--mono); font-size: 12.5px; }
td.strong { color: var(--fg); font-weight: 560; }
td.ok { color: #56d364; } td.bad { color: #ff7b72; } td.warn { color: var(--amber); }
tr.clickable { cursor: pointer; } tr.clickable:hover td { background: rgba(255,255,255,.02); }
.cell-sub { color: var(--fg-faint); font-size: 12px; }

/* ---- badges / pills / chips ---- */
.pill { display: inline-flex; align-items: center; gap: 6px; font-size: 12px; font-weight: 560; padding: 1px 9px; border-radius: 20px; white-space: nowrap; border: 1px solid; }
.pill::before { content: ""; width: 6px; height: 6px; border-radius: 50%; background: currentColor; }
.pill.agent_working, .pill.info { color: #7ea3ff; border-color: rgba(91,132,255,.4); background: rgba(91,132,255,.1); }
.pill.awaiting_info, .pill.neutral { color: var(--fg-dim); border-color: var(--line); background: rgba(255,255,255,.03); }
.pill.needs_approval, .pill.warn { color: var(--warn); border-color: rgba(240,136,62,.4); background: rgba(240,136,62,.1); }
.pill.resolved, .pill.ok { color: #56d364; border-color: rgba(63,185,80,.4); background: rgba(63,185,80,.1); }
.pill.escalated, .pill.bad { color: #ff7b72; border-color: rgba(248,81,73,.4); background: rgba(248,81,73,.1); }
.pill.dry { color: #c9a6ff; border-color: rgba(163,113,247,.4); background: rgba(163,113,247,.1); }
.pill.replay { color: #ffd479; border: 1px dashed #7a5400; background: rgba(210,153,34,.15); }
.chip { display: inline-block; background: var(--bg-elev-2); border: 1px solid var(--line); border-radius: 6px; padding: 1px 8px; font-family: var(--mono); font-size: 12px; color: var(--fg-dim); margin: 2px 4px 2px 0; }
.chip.priv { border-color: rgba(248,81,73,.35); color: #ff9b95; background: rgba(248,81,73,.07); }
.chip.ok { border-color: rgba(63,185,80,.35); color: #7ee787; background: rgba(63,185,80,.07); }
.cls { font-size: 11.5px; font-weight: 650; padding: 1px 7px; border-radius: 5px; border: 1px solid; white-space: nowrap; }
.cls.reversible { color: #7ea3ff; border-color: rgba(91,132,255,.4); }
.cls.disruptive { color: var(--amber); border-color: rgba(227,179,65,.4); }
.cls.account_control { color: var(--warn); border-color: rgba(240,136,62,.45); }
.cls.forbidden { color: #ff7b72; border-color: rgba(248,81,73,.45); }
.cls.read { color: var(--fg-faint); border-color: var(--line); }

.filters { display: flex; flex-wrap: wrap; gap: 6px; margin: 0 0 14px; align-items: center; }
.fchip { height: 28px; padding: 0 12px; border-radius: 20px; border: 1px solid var(--line); background: transparent; color: var(--fg-dim); font-size: 12.5px; font-weight: 560; }
.fchip:hover { color: var(--fg); }
.fchip.is-active { background: var(--accent); border-color: var(--accent); color: #fff; }
.fchip .n { font-family: var(--mono); opacity: .8; margin-left: 4px; }
.btn { display: inline-flex; align-items: center; gap: 7px; height: 34px; padding: 0 13px; border-radius: 8px; border: 1px solid var(--line); background: var(--bg-elev-2); color: var(--fg); font-size: 13px; font-weight: 600; }
.btn:hover { border-color: rgba(255,255,255,.18); }
.btn-primary, .btn.btn-primary { background: var(--accent); border-color: var(--accent); color: #fff; }
.btn-primary:hover { background: var(--accent-2); border-color: var(--accent-2); }
.btn.ghost { background: transparent; border-color: var(--line); color: var(--fg-dim); }
.btn.sm { height: 27px; padding: 0 10px; font-size: 12px; }
.btn[disabled] { opacity: .55; cursor: not-allowed; }
.input { height: 34px; padding: 0 12px; border: 1px solid var(--line); border-radius: 8px; background: var(--bg-elev); color: var(--fg); font: inherit; font-size: 13.5px; width: 300px; outline: 0; }
.input:focus { border-color: var(--accent); }
.subnav { display: flex; gap: 2px; border-bottom: 1px solid var(--line); margin: 0 0 18px; }
.subnav a { padding: 8px 14px; color: var(--fg-dim); font-size: 13.5px; font-weight: 560; border-bottom: 2px solid transparent; margin-bottom: -1px; }
.subnav a:hover { color: var(--fg); }
.subnav a.is-active { color: var(--fg); border-bottom-color: var(--accent); }

/* brand icon */
.brand-ic { width: 30px; height: 30px; border-radius: 8px; display: inline-grid; place-items: center; font-weight: 750; font-size: 13px; color: #fff; flex: none; border: 1px solid rgba(255,255,255,.08); }
.name-cell { display: flex; align-items: center; gap: 11px; }

/* ---- tickets ---- */
.needs-strip { display: grid; grid-template-columns: repeat(auto-fill, minmax(260px, 1fr)); gap: 10px; margin-bottom: 16px; }
.needs-card { text-align: left; background: rgba(240,136,62,.06); border: 1px solid rgba(240,136,62,.35); border-radius: 11px; padding: 11px 14px; }
.needs-card:hover { background: rgba(240,136,62,.1); }
.needs-card .t { font-weight: 600; font-size: 13.5px; margin: 3px 0; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.needs-head { display: flex; align-items: center; gap: 8px; margin: 0 0 8px; font-size: 13px; font-weight: 650; color: var(--warn); }
.split { display: grid; grid-template-columns: 380px 1fr; border: 1px solid var(--line); border-radius: 12px; overflow: hidden; background: var(--bg-elev); min-height: 560px; }
.list-pane { border-right: 1px solid var(--line); overflow-y: auto; max-height: calc(100vh - 230px); }
.detail-pane { overflow-y: auto; max-height: calc(100vh - 230px); background: var(--bg); }
.ticket-item { display: block; width: 100%; text-align: left; background: transparent; border: 0; border-bottom: 1px solid var(--line-soft); border-left: 2px solid transparent; padding: 12px 16px; }
.ticket-item:hover { background: rgba(255,255,255,.025); }
.ticket-item.is-active { background: var(--accent-soft); border-left-color: var(--accent); }
.ticket-row { display: flex; align-items: center; gap: 8px; justify-content: space-between; }
.ticket-num { font-family: var(--mono); font-size: 12px; color: var(--fg-faint); }
.ticket-req { font-weight: 580; font-size: 13.5px; margin: 3px 0 2px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ticket-meta { color: var(--fg-faint); font-size: 12.5px; display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
#detail { padding: 20px 26px 12px; }
.detail-head { border-bottom: 1px solid var(--line-soft); padding-bottom: 14px; margin-bottom: 16px; }
.detail-title { font-size: 18px; font-weight: 640; letter-spacing: -.01em; margin: 6px 0 4px; }
.detail-sub { color: var(--fg-faint); font-size: 12.5px; font-family: var(--mono); display: flex; gap: 12px; flex-wrap: wrap; }
.why { margin: 14px 0 4px; padding: 11px 14px; background: var(--bg-elev); border-left: 2px solid var(--accent); border-radius: 0 8px 8px 0; font-size: 13.5px; }
.why-label { color: var(--fg-faint); font-size: 11.5px; text-transform: uppercase; letter-spacing: .07em; font-weight: 650; margin-bottom: 3px; }
.timeline { position: relative; margin-top: 20px; }
.timeline::before { content: ""; position: absolute; left: 8px; top: 6px; bottom: 6px; width: 1px; background: var(--line); }
.ev { position: relative; padding: 0 0 15px 30px; }
.ev-dot { position: absolute; left: 3px; top: 5px; width: 11px; height: 11px; border-radius: 50%; background: var(--bg); border: 2px solid var(--fg-faint); }
.ev.kind-tool_call .ev-dot, .ev.kind-tool_result .ev-dot, .ev.kind-agent_step .ev-dot, .ev.kind-investigation .ev-dot { border-color: var(--accent-2); }
.ev.kind-decision .ev-dot, .ev.kind-policy .ev-dot { border-color: var(--violet); }
.ev.kind-action .ev-dot, .ev.kind-write .ev-dot { border-color: var(--amber); }
.ev.kind-verification .ev-dot { border-color: var(--ok); }
.ev.kind-escalation .ev-dot, .ev.kind-error .ev-dot { border-color: var(--bad); }
.ev-time { color: var(--fg-faint); font-family: var(--mono); font-size: 11.5px; }
.ev-title { font-weight: 580; font-size: 13.5px; margin: 1px 0 2px; }
.ev-body { color: var(--fg-dim); font-size: 13.5px; white-space: pre-wrap; }
.ev.kind-verification .ev-body { color: #7ee787; }
.ev.kind-escalation .ev-body { color: #ffa198; }
.runs { margin-top: 26px; }
.runs table td { font-family: var(--mono); font-size: 12.5px; padding: 7px 10px; }
.runs .card { margin: 10px 0; }

/* ---- empty ---- */
.empty { padding: 56px 40px; text-align: center; max-width: 520px; margin: 0 auto; }
.empty-title { font-weight: 620; font-size: 15px; margin: 0 0 7px; }
.empty-body { color: var(--fg-faint); font-size: 14px; margin: 0; }
.empty-glyph { width: 44px; height: 44px; margin: 0 auto 16px; border-radius: 11px; border: 1px dashed var(--line); display: grid; place-items: center; color: var(--fg-faint); }
.empty-glyph.is-done { border-style: solid; color: var(--ok); }
.empty-glyph svg { display: block; }

/* ---- kv ---- */
.kv { display: grid; grid-template-columns: 200px 1fr; gap: 7px 16px; font-size: 13.5px; margin: 6px 0 0; }
.kv dt { color: var(--fg-faint); }
.kv dd { margin: 0; font-family: var(--mono); font-size: 12.5px; color: var(--fg-dim); }

/* ---- bars ---- */
.bars { display: flex; align-items: flex-end; gap: 6px; height: 140px; padding-top: 10px; }
.bar { flex: 1; display: flex; flex-direction: column; align-items: center; justify-content: flex-end; gap: 4px; min-width: 0; height: 100%; }
.bar i { display: block; width: 100%; background: linear-gradient(180deg, var(--accent-2), var(--accent)); border-radius: 4px 4px 1px 1px; min-height: 2px; }
.bar span { font-size: 10.5px; color: var(--fg-faint); font-family: var(--mono); white-space: nowrap; }
.bar b { font-size: 11px; color: var(--fg-dim); font-weight: 600; }
.hbar { display: grid; grid-template-columns: 150px 1fr 40px; gap: 10px; align-items: center; font-size: 13px; padding: 5px 0; }
.hbar .track { height: 8px; border-radius: 4px; background: var(--bg-elev-2); overflow: hidden; }
.hbar .fill { height: 100%; background: var(--accent); border-radius: 4px; }
.hbar .fill.ok { background: var(--ok); } .hbar .fill.warn { background: var(--warn); } .hbar .fill.bad { background: var(--bad); } .hbar .fill.violet { background: var(--violet); }
.hbar .v { text-align: right; font-family: var(--mono); color: var(--fg-dim); }

/* ---- runbooks / kb ---- */
.steps { list-style: none; margin: 0; padding: 0; counter-reset: s; }
.steps li { position: relative; padding: 12px 14px 12px 50px; border-bottom: 1px solid var(--line-soft); counter-increment: s; }
.steps li:last-child { border-bottom: 0; }
.steps li::before { content: counter(s); position: absolute; left: 14px; top: 12px; width: 24px; height: 24px; border-radius: 50%; background: var(--bg-elev-2); border: 1px solid var(--line); display: grid; place-items: center; font-size: 12px; font-weight: 650; color: var(--fg-dim); }
.step-head { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.step-title { font-weight: 600; font-size: 13.5px; }
.step-body { color: var(--fg-dim); font-size: 13px; margin-top: 3px; }
.who { font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: .05em; padding: 1px 6px; border-radius: 4px; }
.who.agent { background: rgba(91,132,255,.14); color: #8fb0ff; }
.who.gate { background: rgba(163,113,247,.15); color: #c9a6ff; }
.who.approval { background: rgba(240,136,62,.14); color: var(--warn); }
.who.human { background: rgba(255,255,255,.07); color: var(--fg-dim); }
.who.verify { background: rgba(63,185,80,.13); color: #7ee787; }
.rb-card { display: block; cursor: pointer; }
.rb-card:hover { border-color: rgba(91,132,255,.45); }
.article { max-width: 760px; }
.article h2 { font-size: 20px; margin: 0 0 6px; }
.article p, .article li { color: var(--fg-dim); font-size: 14px; line-height: 1.65; }
.back { color: var(--fg-faint); font-size: 13px; display: inline-block; margin-bottom: 10px; }
.back:hover { color: var(--fg); }

.audit-note { color: var(--fg-dim); font-size: 13.5px; background: var(--bg-elev); border: 1px solid var(--line); border-left: 3px solid var(--amber); border-radius: 8px; padding: 10px 14px; margin: 0 0 14px; }
tr.is-prior-run td { color: var(--fg-faint); }
tr.is-prior-run .prior-run { color: var(--amber); font-family: var(--mono); font-size: 12px; letter-spacing: .04em; text-transform: uppercase; }
.trunc { max-width: 420px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

@media (max-width: 1150px) {
  .g4 { grid-template-columns: repeat(2, minmax(0,1fr)); }
  .g3, .g-2-1 { grid-template-columns: 1fr; }
  .split { grid-template-columns: 300px 1fr; }
  .legend { display: none; }
}

/* ---- contract classes (v1): section modules depend on these names ---- */
.grid-2 { display: grid; gap: 14px; grid-template-columns: repeat(2, minmax(0,1fr)); }
.grid-3 { display: grid; gap: 14px; grid-template-columns: repeat(3, minmax(0,1fr)); }
.kpi { background: var(--panel); border: 1px solid var(--border); border-radius: var(--radius); padding: 16px 18px; }
.card.kpi { padding: 16px 18px; }
.kpi-label { color: var(--fg-dim); font-size: 13px; font-weight: 520; display: flex; justify-content: space-between; align-items: center; gap: 6px; }
.kpi-value { font-size: 32px; font-weight: 650; letter-spacing: -.02em; margin-top: 6px; font-variant-numeric: tabular-nums; line-height: 1.1; }
.table { width: 100%; border-collapse: collapse; }
.card > .table:first-child th { padding-top: 12px; }
.pill-ok { color: #56d364; border-color: rgba(63,185,80,.4); background: rgba(63,185,80,.1); }
.pill-warn { color: var(--warn); border-color: rgba(240,136,62,.4); background: rgba(240,136,62,.1); }
.pill-bad { color: #ff7b72; border-color: rgba(248,81,73,.4); background: rgba(248,81,73,.1); }
.pill-muted { color: var(--fg-dim); border-color: var(--line); background: rgba(255,255,255,.03); }
.muted { color: var(--muted); }
.tabs { display: flex; gap: 2px; border-bottom: 1px solid var(--line); margin: 0 0 18px; flex-wrap: wrap; }
.tab { padding: 8px 14px; color: var(--fg-dim); font-size: 13.5px; font-weight: 560; border: 0; border-bottom: 2px solid transparent; margin-bottom: -1px; background: transparent; cursor: pointer; }
.tab:hover { color: var(--fg); }
.tab.active { color: var(--fg); border-bottom-color: var(--accent); }
.sample-tag { display: inline-flex; align-items: center; font-size: 10px; font-weight: 700; letter-spacing: .07em; text-transform: uppercase; padding: 1px 6px; border-radius: 4px; border: 1px dashed var(--line); color: var(--fg-faint); vertical-align: middle; white-space: nowrap; margin-left: 6px; font-family: var(--sans); }
.coming-soon { text-align: center; padding: 70px 30px; }
@media (max-width: 1150px) { .grid-3 { grid-template-columns: 1fr; } }
.grid-4 { display: grid; gap: 14px; grid-template-columns: repeat(4, minmax(0,1fr)); }
@media (max-width: 1150px) { .grid-4 { grid-template-columns: repeat(2, minmax(0,1fr)); } }

/* Admin writes: token control, ticket reply box, IT team form. */
.admin-token { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.admin-token-form { display: flex; align-items: center; gap: 6px; }
.admin-token .input { width: 240px; height: 27px; font-size: 12.5px; }
.composer-host { padding: 0 26px 24px; }
.composer { margin-top: 8px; }
.composer .card-head { display: flex; align-items: center; justify-content: space-between; gap: 10px; flex-wrap: wrap; }
.reply-text { width: 100%; min-height: 92px; resize: vertical; padding: 10px 12px; border: 1px solid var(--line); border-radius: 8px; background: var(--bg-elev); color: var(--fg); font: inherit; font-size: 13.5px; outline: 0; margin-top: 10px; }
.reply-text:focus { border-color: var(--accent); }
.reply-text:disabled, .composer .input:disabled { opacity: .5; cursor: not-allowed; }
.reply-row { display: flex; align-items: center; justify-content: space-between; gap: 12px; margin-top: 10px; flex-wrap: wrap; }
.reply-acting { display: flex; align-items: center; gap: 8px; }
.reply-acting .input { width: 260px; height: 30px; }
.reply-actions { display: flex; align-items: center; gap: 10px; }
.reply-count { color: var(--fg-faint); font-size: 12px; }
.reply-count.over { color: var(--bad); }
.reply-reason { margin-top: 8px; color: var(--warn); font-size: 13px; }
.reply-status { margin-top: 8px; font-size: 13px; min-height: 18px; }
.reply-status.ok { color: #56d364; }
.reply-status.bad { color: #ff7b72; }
.small { font-size: 12px; }
.team-form { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; margin-top: 10px; }
.team-confirm { display: inline-flex; align-items: center; gap: 6px; }

/* ticket path (0015) */
.path-filters { margin-bottom: 8px; }
.path-label { margin-right: 4px; text-transform: uppercase; letter-spacing: .06em; font-size: 11px; }
.ticket-pills { display: inline-flex; gap: 6px; align-items: center; }
.pill.path { font-size: 11px; padding: 0 7px; }
.pill.path-answer { color: var(--fg-dim); border-color: var(--line); background: rgba(255,255,255,.03); }
.pill.path-playbook { color: #7ea3ff; border-color: rgba(91,132,255,.4); background: rgba(91,132,255,.1); }
.pill.path-access { color: #c9a6ff; border-color: rgba(163,113,247,.4); background: rgba(163,113,247,.1); }
.path-split { display: flex; height: 10px; border-radius: 6px; overflow: hidden; background: rgba(255,255,255,.05); margin: 10px 0 12px; }
.path-split > span { display: block; height: 100%; }
.path-split .seg-answer { background: #6e7681; } .path-split .seg-playbook { background: #5b84ff; } .path-split .seg-access { background: #a371f7; }
.path-legend { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 10px; }
.path-legend .k { font-size: 12px; color: var(--fg-dim); display: flex; align-items: center; gap: 6px; }
.path-legend .k i { width: 8px; height: 8px; border-radius: 2px; display: inline-block; }
.path-legend .v { font-family: var(--mono); font-size: 18px; margin-top: 2px; }
.path-legend .d { font-size: 11.5px; color: var(--fg-dim); margin-top: 2px; }

/* Lock screen (S13): every /api read needs the admin token. */
.lock-page { display: flex; justify-content: center; padding-top: 72px; }
.lock-card { width: 100%; max-width: 440px; padding: 28px; text-align: left; }
.lock-card h1 { font-size: 20px; margin: 10px 0 6px; }
.lock-card > p { font-size: 13.5px; line-height: 1.5; margin: 0 0 16px; }
.lock-icon { width: 40px; height: 40px; border-radius: 10px; display: grid; place-items: center; background: var(--bg-elev); border: 1px solid var(--line); color: var(--accent); }
.lock-form { display: flex; gap: 8px; }
.lock-form .input { flex: 1; width: auto; }
.lock-msg { min-height: 18px; font-size: 13px; margin: 10px 0 0; }
.lock-msg.err { color: #f85149; }
/* One button and a way back to the token form, nothing else. */
.lock-card > .btn { width: 100%; justify-content: center; }
.lock-fallback { margin-top: 14px; }
.lock-fallback .lock-form { margin-bottom: 6px; }
.linklike { appearance: none; background: none; border: 0; padding: 0; margin-top: 14px; color: var(--fg-dim); font: inherit; font-size: 12.5px; text-decoration: underline; cursor: pointer; }
.linklike:hover { color: var(--fg); }

/* the signed-in person, top right */
.signed-in { font-size: 12.5px; color: var(--fg-dim); max-width: 180px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.lock-foot { font-size: 12.5px; margin: 14px 0 0; }
#lock-control { display: flex; align-items: center; }